These Terms of Service (“Terms”) govern your access to and use of the Phataafat mobile applications, websites, and related services (collectively, the “Platform”) operated by Bitmoro Technologies Private Limited, with its principal place of business at #151, First Floor, Bharathi Monarch Layout, Martikyathanahalli, Mysore, Karnataka 570026, India (“Bitmoro”, “we”, “us”). “Phataafat” is a platform brand operated by Bitmoro. By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
Phataafat is a technology platform that helps customers (“Customers”) request local services and helps independent service providers (“Partners”) discover, accept, and complete those requests. Phataafat is not the employer of Partners and is not a party to the service contract between a Customer and a Partner. We do not perform the underlying trade or craft work ourselves.
You must be at least 18 years old and capable of entering a binding contract under Indian law. You must provide accurate registration information (including a valid Indian mobile number). You may use the Platform only for lawful purposes and in compliance with applicable central and state laws, including consumer protection and local licensing rules that may apply to specific services.
Access is secured with one-time passwords (OTP) sent to your mobile number. You are responsible for keeping your device and session secure and for all activity under your account. Notify us promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or pose a safety, fraud, or abuse risk.
Customers may post service needs, select timing and location, invite or match with Partners, communicate in-app, and complete visits using features such as visit PINs where enabled. You agree to provide truthful job details, safe access to the work location where reasonably possible, and timely communication. Agreed service rates are negotiated between you and the Partner; Phataafat does not set mandatory job prices except where we display suggested or indicative ranges for convenience.
Partners may set availability, accept jobs, travel to Customer locations, complete work, and receive payment directly from Customers as agreed. Partners represent that they have the skills, licenses, and permissions required for the services they offer. Partners must maintain accurate profile, service, and payout information and comply with tax and regulatory obligations applicable to their work.
Unless we state otherwise in the app, payment for completed work is made directly between Customer and Partner (for example via UPI or cash at the premises). Phataafat is not a payment aggregator for job proceeds and does not hold Customer job payments in escrow. Partners may owe a separate platform fee to Phataafat for use of the Platform, collected through the in-app partner billing flow where applicable. Failed or disputed platform fees may affect Partner access until resolved.
Both parties should honour agreed visits and communicate delays promptly. Repeated cancellations, no-shows, or unsafe behaviour may affect visibility on the Platform, account standing, or access to features (including reliability or “red zone” restrictions described in the app). We may investigate reports and take action we reasonably consider necessary to protect users.
You may submit ratings, reviews, messages, photos, or other content through the Platform. You grant Phataafat a non-exclusive, worldwide, royalty-free licence to use, display, and store that content for operating and improving the Platform. Do not post unlawful, defamatory, harassing, or infringing content. We may remove content or restrict features at our discretion.
You must not: misrepresent identity or skills; circumvent fees or safety features; scrape or reverse engineer the Platform; use the Platform for illegal services; harass or threaten others; share OTPs or PINs publicly; or attempt unauthorized access to systems or data. Off-platform solicitation to evade safety or billing rules is prohibited where it undermines Platform protections.
The Platform may integrate maps, SMS, identity verification, storage, analytics, or payment tools operated by third parties. Your use of those services may be subject to their terms. Phataafat is not responsible for third-party outages or acts outside our reasonable control.
The Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted service, specific response times, or that any Partner or Customer will be available. Background checks, badges, or verification steps are aids only and do not constitute a warranty of conduct, quality, or fitness for a particular purpose. You interact with other users at your own risk; exercise reasonable judgment for in-home visits and payments.
To the maximum extent permitted by applicable law, Bitmoro Technologies Private Limited and its affiliates, directors, and employees shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Platform or any service performed by a Partner or Customer. Our aggregate liability for claims relating to the Platform shall not exceed the greater of (a) the platform fees you paid to us in the three months before the claim, or (b) INR 5,000, except where liability cannot be limited under applicable law.
You agree to indemnify and hold harmless Bitmoro Technologies Private Limited and its affiliates from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your services or conduct on or off the Platform, or your violation of any law or third-party rights.
You may stop using the Platform and request account deletion through in-app settings where available. We may suspend or terminate access with or without notice for violations, risk, or discontinuation of the service. Provisions that by nature should survive (including payment obligations, disclaimers, limits of liability, and dispute terms) will survive termination.
These Terms are governed by the laws of India. Subject to mandatory consumer forum rules, courts at Mysuru, Karnataka shall have jurisdiction. Before formal proceedings, you agree to contact us at contact@bitmorotechnologies.com to attempt good-faith resolution.
We may update these Terms from time to time. We will post the revised version with an updated date on the Platform. Continued use after changes become effective constitutes acceptance. If you do not agree, you must stop using the Platform.
Bitmoro Technologies Private Limited, #151, First Floor, Bharathi Monarch Layout, Martikyathanahalli, Mysore, Karnataka 570026, India. Website: https://bitmorotechnologies.com/ Questions about these Terms: contact@bitmorotechnologies.com. For privacy-related requests, see our Privacy Policy or write to contact@bitmorotechnologies.com.